Oliver accepts Visa, Mastercard, Discover and American Express through our secure checkout.
Oliver ships from Wilmington, NC. We use USPS & UPS as our shipping carriers. Tracking will be provided on all orders. All orders will be shipped the following business day unless otherwise noted. For expedited shipping or to request a different carrier please contact us at email@example.com. We are currently offering free shipping and free returns within the continental US on full price merchandise. Please note our return policy in regard to sale items-- we do not offer free return shipping on sale items or items purchased using a discount code.
Undeliverable /Refused Shipments
Stolen packages are not our responsibility. Your package may be left at your door unless you request signature for delivery. Please do so when you are checking out under the "additional information" box. The carrier will make three attempts to deliver your package. If those three attempts are not successful, the package will then be considered abandoned. If the items are returned to us we will provide you a store credit for the merchandise bought less the amount of original shipping. If the package is not returned to us you will be responsible for the abandoned package including the cost of the merchandise. If you decide to refuse any shipments from Oliver you are responsible for the original shipping charges to you (on both the original and return shipments). This amount will be subtracted from your merchandise credit.
International and Non-contiguous US Orders
Please contact us at firstname.lastname@example.org.
If you are not completely satisfied with your purchase you may return merchandise within 7 days of receiving shipment for a full refund, exchange, or store credit. If within 7-14 days after postmarked receipt of shipment you can return regularly priced merchandise for store credit, good for 1 year, or exchange only. Items must be unworn, unaltered, and free of damage with original tags still attached. We have the right to refuse an item if damaged. SALE ITEMS ARE FINAL. All items purchased with a discount code greater than 20% off are FINAL.
Where To Send Returns
Please send us an email and we will be happy to provide a return label. (If you are returning an item purchased with a discount code return shipping cost will be deducted from your refund / store credit). If you decide to use your own label please send to:
1900 Eastwood Road
Wilmington, NC 28403
Canceling or Modifying an Order
Once an order has been processed we cannot guarantee cancellation of shipment, but we will do our best. If an order is cancelled after an item has shipped we will issue a credit back to you for the merchandise bought less the original cost of shipping. You will be responsible for the return shipment cost. If you need to modify an order please notify us at email@example.com. We will do everything we can to make the changes to your order before it is shipped.